Shipping Policy

At Adorn Silver, we strive to ensure that your silver gifts are delivered promptly and safely. Please review our shipping policy below to understand our procedures and your responsibilities.

Processing and Delivery Time

We ship Pan India from Nagpur and Mumbai.

  • Ready-stock products are usually delivered within 4-8 business days, depending on your location. Silver bars and coins are among our fastest, often reaching metro cities in under a week.
  • Personalised and made-to-order products are usually delivered within 7-11 business days, as each piece is crafted for you after you approve the design.
    Enter your pincode in the delivery checker on the product page for a tentative estimate for your location. Need it by a specific date? Message us on WhatsApp (+91 87998 59722) and we'll do our best to make it happen!

For a tentative estimate for your address, enter your pincode in the delivery checker on any product page.

These timelines are indicative. Many of our products are handcrafted by traditional artisans, and on rare occasions your order may take a little longer than estimated due to unforeseen circumstances. If we expect a delay, we will reach out to you proactively. Need your order by a specific date? Message us on WhatsApp at +91 87998 59722 and we will do our best to make it happen.

Shipping Guidelines

  1. Customers must provide the correct details of the recipient's name, complete address, nearby landmark, pin code, and contact number to ensure hassle-free delivery.
  2. Customers are expected to cooperate with the courier agent to ensure smooth and safe delivery.
  3. At the time of delivery, the recipient may be required to provide any of the following ID proofs to collect the product, if requested by the courier agent:
    • Passport
    • PAN Card
    • Driving License
    • Voter ID
    • Aadhaar Card
  4. Customers must reject the package if it is found to be tampered with and report it to us immediately through phone or email.
  5. Customers are advised to record the unboxing of the shipment to ensure that any issues can be addressed promptly.
  6. Our logistics partner will make a total of 3 attempts to deliver the product if the recipient is not available at the address during the courier agent's visit. If the recipient is not reachable/available after these 3 attempts, the product will be returned to us.
  7. PAN Card is mandatory if the invoice value is greater than 2 lakhs.

By adhering to these guidelines, we aim to provide you with a smooth and satisfying shopping experience at Adorn Silver. If you have any questions or need further assistance, please contact our support team at contactus@adornsilver.co