Yes, you can edit your personal information in the "My Account" section.

Some of our artifacts are handmade, and the weight of the article may vary slightly within the range mentioned above. The exact weight of the article will be specified in the bill provided with your purchase. We take great care in ensuring the accuracy and quality of our products, but minor variations are a natural result of the artisanal process. By purchasing this item, you acknowledge and accept these terms.

To place an order, simply browse our website and add the desired items to your cart. Once you're ready, proceed to checkout, fill in your shipping and payment information, and confirm your order.

Once your order has been shipped, you'll receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the courier's website.

We will be sending your items in separate parcels. Kindly check your emails for details.

Each delivery note will share the list of items you will receive. Please check the delivery notes from each part of your order to make sure you're not missing out anything.

If any item is missing, please contact our Customer Care team with the order number and the missing item's name and details. We will resolve the issue for you as quickly as we can.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item's name and number
• A description of the fault
• An image where the fault can be seen clearly
• We'll get back to you as soon as we can.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead.

You can cancel an order by logging into ‘My Account’ and viewing your recent orders. If the button next to an order says ‘Cancel’, you still have time to cancel by clicking the button.

If the cancel option is not available, then it is too late to cancel the order. However, you can return any unwanted items for a refund once you’ve received your order. For more information click on our Returns Exchange Policy.

You can reach our customer support team via email at contactus@adornsilver.co, or by using the contact form on our website. We strive to respond to all inquiries within 24 hours during weekdays.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Returns & Exchanges will ONLY be accepted if your product is damaged, defected or if you have received the incorrect product. If your order is damaged in transit or you have received the wrong product, you may return it exactly as received (unworn, with original packaging).

Following the following steps to make returns
1. Notify Us: Please inform us within 3 days of receipt of the order. Email us at contactus@adornsilver.co.
2, Send Photographs: Before we arrange for the return of the damaged/incorrect product, you are required to send us a photograph of the product. The approval of the return is at the discretion of the Adorn Silver QC team.
3. Return Window: Products can be returned within 14 days from the time of receipt of goods at the customer’s end, only if the goods are found in damaged or defective condition. No exchanges are allowed in other cases.
4. Collection Arrangement: Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us.
5. Replacement or Refund: Adorn Silver will replace the items free of charge if possible or issue a refund for the products to the payment method used. We will refund the purchase price of the product and the shipping price. Refunds will only be made after we have received the shipment in its original packaging with the labels intact.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Cancellation is not allowed post placing an order.

Products once purchased from our website can not be exchanged

We make our best efforts to ship each item in your order within 10 working days of the order confirmation date. However, in some cases, we may take longer, up to 21 working days, to ship the order in case of unforeseen production or processing delays. In that case we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

No. At this point, we delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative methods like Apple Pay or Google Pay, depending on your location.

Absolutely. We take the security and privacy of our customers' information very seriously. Our website uses industry-standard encryption technology to ensure that your personal and payment details are protected.