Once your order has been shipped, you'll receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the courier's website.

We will be sending your items in separate parcels. Kindly check your emails for details.

Each delivery note will share the list of items you will receive. Please check the delivery notes from each part of your order to make sure you're not missing out anything.

If any item is missing, please contact our Customer Care team with the order number and the missing item's name and details. We will resolve the issue for you as quickly as we can.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item's name and number
• A description of the fault
• An image where the fault can be seen clearly
• We'll get back to you as soon as we can.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.